Ongoing support & maintenance

Maintenance and support you can rely upon.

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24/7 site monitoring

Your website will be constantly monitored to ensure that it is live. The minute it goes offline we can contact your host (during opening hours) or contact you (email or SMS).

SEO

Expert SEO integration, social media, analytics, support…

Response to all enquiries

Ask us about anything at all to do with your website

Site health checks

We check for and correct any broken or dead links plus test your contact forms, shopping carts and other interactive elements

Content Filtering & Moderation

The content must be maintained to be current.

Training Videos & User Guides

Powerful learning tool, with Help and support whenever needed.

Prices

Below are our Web Site Maintenance and Support Packages.

LEVEL I

Support Package
$79/per month
  • Response to all enquiries within 1 hour (9am-5pm Mon-Fri)
  • 60 minutes support time each month (includes making changes to your website and telephone support)
  • Quarterly site link check to find and correct any broken or dead links
  • Quarterly site traffic stats and analysis (level of detail may depend on information available from your hosting company)
Join

LEVEL III

Support Package
$199/per month
  • Response to all enquiries within 1 hour (9am-5pm Mon-Fri)
  • 120 minutes support time each month (includes making changes to your website and telephone support)
  • Monthly site health check – we check for and correct any broken or dead links plus test your contact forms, shopping carts and other interactive elements
  • 24/7 site monitoring – your website will be constantly monitored to ensure that it is live. The minute it goes offline we can contact your host (during opening hours) or contact you (email or SMS)
  • Quarterly site accessibility check – we will run automated tests to ensure that your website is not contravening the Disabilities Discrimination Act
  • Quarterly site traffic stats and analysis (level of detail may depend on information available from your hosting company)
  • Quarterly website review (worth $300)
Join

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“nCorde is a fantastic company to work with; everyone we dealt with via email or over the phone were very helpful. We are very happy with the professional look of our website that they created; we would recommend their services to anyone looking to get a website.”. “

“Thanks guys for a website that is very easy to use and update whenever we need to, for the solution we have been provided the pricing has been extremely reasonable.”

“We found the service from nCorde to be very thorough and professional; The whole process was quick and easy, we would recommend them to anyone else currently looking to get a website. “

Frequently Asked Questions

Website Maintenance & Management

nCorde offers professional website Maintenance and Support management programs that are affordable and take care of all web support needs.

We ensure, by working with you that your website provides you a true and measurable ROI (return on investment).
Regardless of the size or the nature of your organization, we can custom-tailor a website Maintenance and Support Package to suit your needs and budget. To ensure that your web site is performing perfectly and as per your expectations:

  • The content must be maintained to be current
  • Any functionality issues must be tested and corrected
  • The statistics must be regularly measured and analyzed, and the information collected must be used to improve and maximize performance

It does not matter if the web site was designed by another person or company, we can help you by managing, improving and maintaining your web site or web sites efficiently and cost effectively.
Call us and tell us about your needs and we will provide you with the best solution!
We can also provide you with a custom-tailored package developed to match only your specific needs.

What can I use my support time for?

Your support time can be used for consultation, or for any of our services. Current clients use contract time for tasks such as; content updating, adding new pages, meetings, or telephone support and consultancy.

What can Serious Web Support do in one hour?

Experience and specialist knowledge means we work quickly and efficiently. As a rough guide, text changes on an existing web page might take between 5 and 15 minutes, adding a new page to your site might take between 45 and 60 minutes.

When we receive a request from you, we will tell you how long it will take to complete the job, and proceed when authorized by you.

If I sign up for a maintenance contract, how does it work?

When you sign up, we will assign you an Account Manager, who will look after you. You can give new support requests to your Account Manager by emailing support. Our office hours are 9am to 5pm, Monday to Friday.

What if I use more than my contracted hours in a month?

If you do not use all your support hours in a particular month you can ‘carry forward’ the equivalent of 1 months support time to the next month. For example, if your contract gives you 3 hours of support time per month, the maximum amount of unused support time you can carry forward is 3 hours. If you find that you are consistently requiring less hours than your contract states, we will be glad to revise your contract to meet your needs more closely.

Is there a minimum contract length?

The minimum contract term is 6 months. Contracts are payable in advance each month via a monthly standard schedule.

Don't Be Shy

Let us be your dedicated Website team.

If we didn’t answer all of your questions, feel free to drop us a line anytime.

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